Melbet Rules and Regulations in India

By completing registration and using the services, you enter a binding agreement on these Terms and any rules, policies, and notices referenced here. Please read this page carefully before you use your account.

Eligibility and local legality

• You must be at least 18 years old and capable of entering a contract under Indian law.
• You may only use the services where betting is allowed by applicable law. Certain Indian states prohibit online betting (for example, Andhra Pradesh, Telangana, and Tamil Nadu). You are responsible for checking the rules that apply to you.
• You must not use the services if you are self-excluded or otherwise restricted.

Registration and account integrity

• One account per person, household, payment instrument, and device. Duplicate accounts may be closed and related bets voided.
• You agree to provide accurate information and keep it updated. Verification (KYC) may be required at any time.
• You must keep login credentials confidential and accept responsibility for all activity under your account.

Use of services

• You agree not to misuse the services, including: using bots or scripts, collusion, arbitrage based on obvious errors, chip-dumping, chargebacks, or any unlawful use.
• You will not attempt to bypass geolocation, IP restrictions, or responsible gaming tools.
• Bonus offers and bonuses are subject to specific terms, wagering rules, eligibility, and expiry. Where a conflict exists, specific bonus terms prevail.

Content and intellectual property

• All software, data, logos, odds displays, and event information are protected. You may use them only for personal, non-commercial purposes related to lawful betting.
• You must not copy, resell, scrape, or redistribute content without prior written consent from Melbet.

Changes to terms and services

• Terms may be updated to reflect legal, operational, or security needs. Continued use after updates means you accept the revised Terms.
• The platform may suspend, limit, or discontinue any service or market for legal or integrity reasons.

Liability and disclaimers

• Services are provided on an as-available basis. Interruptions may occur due to telecom, system, or third-party failures.
• To the extent permitted by law, liability for indirect or consequential loss, loss of profits, or data is excluded. Your statutory rights under Indian law remain unaffected.

Breach and closure

• The platform may suspend or close your account, void bets, withhold or reverse bonuses, or restrict access if you breach these Terms, AML/KYC requirements, or applicable law.

These rules apply to all bets unless specific sport or market rules state otherwise. Please read sport-specific rules before you place a bet.

Eligibility to place a bet

• Only verified users meeting local legal requirements may place bets.
• The platform may refuse any bet or limit exposure to protect integrity, comply with law, or manage risk.

Bet placement and acceptance

• A bet is accepted when it appears in your bet history with a unique reference and the status shows as accepted or pending acceptance.
• Odds and markets are subject to change until your bet is confirmed. If a pricing or market error occurs, the platform may void the bet or settle at the correct odds.
• Bets placed after an event start time may be void unless the market is designated as live/in-play.

Minimums, maximums, and payouts

• Minimum and maximum stake and payout limits apply per market and are displayed on the bet slip. Limits may vary by sport, event, and account status.
• The platform may apply individual account limits or restrict certain betting patterns.

Settlement of bets

• Bets are settled based on the official result declared by the relevant governing body at the time of settlement. Later changes do not typically affect settlement unless a rule states otherwise.
• For abandoned, postponed, or rescheduled events, settlement follows sport-specific rules. Where no rule applies, bets may be voided if the event does not conclude within a reasonable period.
• For markets using statistics, official data providers are the reference source. Discrepancies may lead to bet review and correction.

Cancellations and voids

• Obvious error (palpable error): if odds or markets are materially incorrect, the platform may void affected bets or settle at the correct price.
• Duplicated bets placed due to technical issues may be cancelled or limited to one instance.
• If a selection is void, multiples are settled on remaining selections at the adjusted odds.

Cash out and edits

• Cash out and bet edit features, if offered, are not guaranteed and may be unavailable during suspensions or price changes.

Bonus bets and tokens

• Free bets or bonus stake tokens, where offered, are governed by bonus terms. Unless stated, the free bet stake is not returned in winnings and expiry dates apply.

These rules govern deposits, withdrawals, and related payment services for your account in India.

Deposits

• Supported methods may include UPI, IMPS/NEFT/RTGS, net banking, bank cards, and approved wallets. Availability can vary by state and service provider.
• Minimum and maximum deposit limits apply per method and are shown in the cashier. Fees, if any, are disclosed before you confirm.
• Funds are credited when the payment provider confirms success. Delays can occur due to bank or network processing.

Withdrawals

• Where possible, withdrawals are processed to the same method used for deposit (closed-loop). Alternative methods may require extra checks.
• KYC verification, including proof of identity and address, and payment instrument ownership checks are required before payout.
• Typical internal review times range from a few hours up to 72 hours. Bank or wallet processing times are outside the platform’s control.

Currency, limits, and fees

• Accounts for India operate in INR where available. If currency conversion applies, the rate is set by the payment provider and may include a fee.
• Daily, weekly, or monthly transaction limits may apply for risk and AML reasons.

Restrictions and security

• Third-party payments are not allowed. The name on the account must match the payment method holder.
• The platform may delay or reverse transactions pending fraud, AML, or security checks.
• Chargebacks or payment disputes may result in account restrictions, recovery of costs, and reporting to payment partners.

Cancellations and reversals

• You may request cancellation of a pending withdrawal if the option appears in the cashier. Once processed, it cannot be reversed.
• Deposits suspected to be unrelated to betting use (e.g., cash cycling) may be reversed or subject to enhanced due diligence.

The platform supports responsible betting and offers tools to help you manage your play. Use these controls to keep betting within your limits.

Player protection tools

• Deposit, loss, and stake limits: set daily, weekly, or monthly caps.
• Time-based controls: reality checks, session time-outs, and cooling-off periods.
• Self-exclusion: short-term or long-term exclusion from services and bonuses. During exclusion, your account is locked and cannot be reopened until the period ends.

Self-assessment and information

• Review your betting history and use self-assessment questionnaires to evaluate risk.
• Avoid chasing losses and consider lower limits if betting affects finances or well-being.

Support and assistance in India

• Tele-MANAS mental health helpline: 14416 or 1-800-891-4416 (toll-free).
• Gamblers Anonymous India: local meetings and online support (availability varies by city).
• Gambling Therapy: global online support and resources.

If you request self-exclusion, pending bonuses may be cancelled and future marketing will be stopped after processing your request.

The platform follows a risk-based AML/CFT framework to deter money laundering and terrorism financing and to protect the integrity of betting services in India.

KYC and verification

• You agree to complete KYC checks, which may include government ID, proof of address, a selfie/biometric match, and proof of payment method ownership.
• Enhanced due diligence may apply for higher-risk profiles, large transactions, or where required by law.

Monitoring and controls

• Transactions are monitored for unusual patterns, including rapid deposits and withdrawals, multiple accounts, or third-party payments.
• Screening against sanctions, PEP, and adverse media lists may occur at registration and on an ongoing basis.

Suspicious activity and reporting

• If suspicious activity is detected, the platform may request additional information, delay processing, restrict the account, or freeze funds pending review.
• Where legally required, suspicious activity may be reported to competent authorities in the operating jurisdiction and relevant payment partners.

Consequences of breach

• Breaches of AML/CFT requirements can lead to cancellation of transactions, account closure, and forfeiture or return of funds subject to legal obligations.

This section explains how personal data is collected and used for users in India, consistent with the Digital Personal Data Protection Act, 2023, and other applicable laws.

Data collected

• Account and registration data: name, date of birth, contact details, preferences.
• KYC and compliance data: ID documents, address proofs, payment verification, risk assessments.
• Usage and device data: logins, IP address, device identifiers, cookies, and analytics.
• Transaction data: deposits, withdrawals, bets, bonuses, and communications.

How data is used

• Provide and operate betting services, manage your account, settle bets, and handle payments.
• Verify identity, prevent fraud, and comply with AML and legal obligations.
• Improve services, personalise settings, and conduct statistical analysis.
• Send service messages and, where consented, marketing about offers and bonus updates. You may opt out at any time.

Sharing and transfers

• Service providers and payment partners that support operations and security.
• Identity verification vendors and data analytics partners under contract.
• Regulators, law enforcement, or courts when required by law.
• Cross-border transfers use appropriate safeguards, such as contractual protections.

Your rights

• Access and portability of your data, subject to legal limits.
• Correction and updating of inaccurate or incomplete data.
• Deletion, restriction, or withdrawal of consent where applicable by law and subject to retention duties.
• Grievance and complaint: contact support to raise a privacy concern; you may also escalate to the competent authority under Indian law.

Retention and cookies

• Data is retained only as long as needed for the purposes stated or as required by law (for example, AML record-keeping).
• Cookies and similar technologies support login security and analytics. You can manage preferences in your browser or device settings, noting some features may not function without essential cookies.

The platform implements technical and organisational measures to protect your account, transactions, and personal data.

Technical protections

• TLS encryption for data in transit and strong encryption for sensitive data at rest.
• Multi-factor authentication (2FA), device reputation checks, and session controls.
• Firewalls, rate limiting, DDoS protection, and continuous monitoring for suspicious activity.
• Regular security testing, access controls, and audit trails.

Your responsibilities

• Use a strong, unique password and enable 2FA.
• Keep devices updated and protected by reputable security software.
• Log out after use and do not share your credentials. Notify support if you suspect unauthorised access.

Incidents and notifications

• Security incidents are investigated promptly. If your rights are at risk, you will be informed consistent with legal requirements and guidance provided on protective steps.