Melbet India Support and Customer Service

Live chat is the fastest way to reach support. Use Melbet live support for urgent or time-sensitive questions.

• How to start chat:
  • On the website: tap Help or the chat bubble at the bottom right.
  • In the app: Profile or Menu, then Support, then Live Chat.
  • If chat does not load, refresh the page or log out and back in.
• Best for:
  • Login problems and password reset guidance.
  • KYC document guidance and status checks.
  • UPI, IMPS, and card deposit queries and reversal checks.
  • Withdrawal status or document recheck.
  • Bet settlement doubts and bonus conditions.
  • Simple technical issues like app crash or game not loading.
• Hours and languages: 24/7. English and Hindi available. Regional languages based on agent availability.
• Response times: first reply in 30 to 120 seconds. Simple issues may finish in 5 to 15 minutes.
• Tips for faster help:
  • Share your account ID, registered mobile, and email.
  • Add screenshots or screen recordings of the issue.
  • For payments, include date, amount, method, and UTR or reference number.
  • Keep the chat window open and reply in the same thread.
  • Avoid sending multiple duplicate messages.

Email is best for detailed issues or when you need a record of the conversation. You can write to Melbet customer service through the in-site contact form or from your mail app.

• How to send an email:
  • Website: go to Help or Contact page, open the email form, choose a category, and attach files.
  • App: Profile or Menu, Support, then Email Support.
  • Use the verified support email shown after you log in. Avoid sending to addresses found on third-party sites.
• Best for:
  • Complex KYC or source of funds reviews.
  • Payment escalations or chargeback documentation.
  • Dispute requests on settlement or rules.
  • Formal complaints or responsible gaming queries.
• Categories you can choose:
  • General support, Payments, Security or KYC, Technical, Responsible gaming.
• Response times:
  • Acknowledgement in 2 to 6 hours for most cases.
  • Detailed answers in 6 to 24 hours. Complex checks may take up to 48 hours.
• Tips for faster replies:
  • Subject line examples: Payment not credited UPI 1,000 INR 18 Nov, or KYC help PAN not accepted.
  • Include account ID, registered mobile, device model, app version, and time of issue.
  • For payments, add UTR, bank name, and screenshots of the transaction.
  • Send from your registered email to avoid verification delays.
  • Keep one thread per issue to help tracking.

Some regions have a support number for calls. In India, phone support is limited and may not always be available.

• Availability in India:
  • No helpline number 24×7 is guaranteed for India at this time.
  • A free number is not currently offered.
• How to request a call:
  • Start a live chat and ask for a callback when available.
  • Or send an email with your preferred time window and reachable number.
• Best for:
  • Urgent account lockouts after verifying identity in chat.
  • Escalations where a live conversation is needed.
• What to expect:
  • If a call is arranged, wait time is usually 5 to 15 minutes during business hours.
  • Most issues are addressed in the first call. Complex cases may need a follow-up.
• Tips for faster assistance:
  • Keep your account ID, registered mobile, and last deposit details ready.
  • Call or request a callback during mid-morning or mid-afternoon for shorter queues.
  • Never share OTP, full card number, CVV, or netbanking password on calls. The agent will not ask for them.
• Safety note:
  • Do not trust unknown callers claiming to be support number staff.
  • The Melbet helpline number, when available, is shown only on the website contact page or inside the app.

Messaging apps and social channels can help with general questions. Use them for quick guidance, not for sharing sensitive data.

• Where to find the official links:
  • Open the website footer or the Contact page after you log in.
  • Use only the verified links for WhatsApp, Telegram, Facebook Messenger, or X.
• Best for:
  • App download help or update info.
  • Basic how-to questions about bets and features.
  • Promo and bonus queries that do not need account checks.
• Response times:
  • Typically 15 to 60 minutes during active hours.
  • For account-specific checks, you may be redirected to live chat.
• Tips for safe and effective messaging:
  • Do not share passwords, OTP, CVV, or Aadhaar details.
  • Ask to move the conversation to live chat for KYC or payment issues.
  • Verify the handle from inside your account before you contact.
  • If you do not hear back, switch to live chat for faster help.

Technical support handles errors, app performance, and payment gateway issues. Use it when a feature or game does not work as expected.

• How to reach technical support:
  • Start live chat and choose Technical as the topic.
  • Send an email through the contact form selecting Technical.
• Issues handled:
  • Login failures, 2FA, and password reset troubles.
  • KYC upload errors or document format issues.
  • UPI or card payment failures, double charges, or pending status.
  • Game not loading, bet slip freeze, or page errors.
  • App install or update errors on Android or iOS.
• Response and resolution times:
  • First triage on chat in minutes.
  • Fixes for common problems in 15 to 60 minutes.
  • Escalations to payment or provider teams may take 24 to 72 hours.
• Tips to speed up a fix:
  • Share device model, OS version, app version, and network type Wi‑Fi or 4G.
  • Add screenshots or a short screen recording of the error.
  • Include exact time, transaction IDs, and UTR for payment issues.
  • Mention if the issue happens on website, app, or both.
  • If a game fails, name the game, provider, and table number if shown to support game checks.

VIP or high-tier players may access priority queues and a personal manager. This service focuses on faster handling of key requests.

• How to access priority help:
  • Check the VIP tab in your profile for eligibility.
  • Use the Priority Chat button if visible.
  • A dedicated email or in-app message thread may appear once you qualify.
• Who qualifies:
  • Players who meet activity and deposit thresholds over time.
  • Invitations can be based on account history and risk checks.
• What gets priority:
  • High-value payment reviews and withdrawal follow-ups.
  • Account verification and limit change requests.
  • Travel or tournament-related account checks.
• Response times:
  • Priority chat usually connects in under 30 seconds.
  • Email replies target under 1 hour during peak hours.
  • Callbacks, when offered, within 10 to 30 minutes.
• Tips to make the most of it:
  • Keep KYC updated to avoid delays.
  • Share a preferred contact window for callbacks.
  • Use one ongoing thread with your manager for faster tracking.
  • Mention that you are using VIP support when you start a chat with Melbet customer support.