Melbet Privacy Policy

Personal information collected may include:

• Identification and contact details: name, date of birth, address, email, phone number.
• Account details: username, preferences, responsible gaming settings, verification records.
• KYC and compliance data: identity documents, age verification, proof of address, sanction and PEP screening results where required by law.
• Payment and transaction data: deposits, withdrawals, instrument type, partial identifiers as permitted by law, UPI or wallet references.
• Usage and technical data: log files, device and browser data, IP address, language, approximate location, interaction on the websites and apps.
• Communications: support requests, call recordings where allowed, feedback and dispute correspondence.

Why this data is collected:

• To create and manage the user account, provide online services, and enable transactions.
• To verify age and identity, support responsible gaming tools, and meet AML/CFT and fraud prevention obligations where applicable.
• To secure systems, detect misuse, and ensure service integrity.
• To provide support, handle grievances, and improve services based on usage information.

Protection measures:

• Technical safeguards: encryption in transit, hardened infrastructure, access controls, logging and monitoring, vulnerability management, and regular testing.
• Organisational safeguards: role-based access, staff training, incident response procedures, vendor due diligence, and data minimisation.

User rights (subject to law and verification):

• Access: request a copy of personal data and information on processing.
• Correction: update inaccurate or incomplete details.
• Deletion: request erasure where no longer needed or where consent is withdrawn, subject to legal retention.
• Consent withdrawal: opt out of non-essential processing, such as marketing.
• Grievance redressal: raise concerns and obtain a response in a reasonable time.

Compliance

• This policy follows the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and SPDI Rules, 2011, relevant CERT-In directions, and international good practice such as GDPR where applicable.

Personal data is used only for lawful, specific, and transparent purposes:

• Account servicing: registration, login, settings, responsible gaming tools, and customer support.
• Transactions: processing deposits and withdrawals, payment reconciliation, refunds, and chargeback handling.
• Service improvement: troubleshooting, performance monitoring, product enhancement, and quality assurance.
• Analytics: aggregated statistics to understand usage and improve information relevance.
• Marketing: sending updates and offers based on consent and preferences, with easy opt out.
• Safety and compliance: security monitoring, fraud prevention, age verification, KYC, AML/CFT checks where applicable, and legal reporting.

Processing is based on consent, contract performance, compliance with legal obligations, and legitimate interests balanced against user rights.

Users can access, update, or delete personal data through account settings or by contacting the support team via the channels listed on the Contact page. A request may require identity verification to protect the account. The aim is to respond within a reasonable time, typically within 30 days.

Correction and deletion procedures

• Correction: provide updated documents or details where needed for KYC.
• Deletion: request erasure of data that is no longer necessary. Certain records may be retained to comply with law, resolve disputes, prevent fraud, or enforce agreements.

By using the services, users consent to security checks and the processing of payment information by payment gateways, banks, card schemes, UPI providers, and fraud prevention partners for risk assessment and transaction processing.

The services are intended for individuals aged 18 years and above. Age cannot be confirmed without suitable documents. If a minor’s personal information is identified, access will be blocked and the data will be deleted. Parents or legal guardians may contact support to request deletion, and the request will be handled after reasonable verification.

Personal data may be processed in other countries where technology, payment, support, or analytics partners operate. Use of the websites constitutes consent to such transfers in line with applicable law. Confidentiality and protection are ensured through contracts, access controls, and safeguards that require partners to protect the information and use it only for agreed purposes.

From time to time, disclaimers may clarify, limit, or expand how rules in this document apply. Such disclaimers become effective when the user accepts the policy by signature where applicable, by acceptance during registration, or by accession through continued use of the services. Nothing in this section removes statutory rights granted by Indian law.

Cookies are small files placed on the device to store settings and recognise the user on the websites. These files are used for statistics, behaviour analysis, personalisation, and service improvement. Cookie retention is up to 1 year unless removed earlier by the user.

Management

• Essential cookies support login, security, and core features and cannot be disabled through the site.
• Preference, analytics, and marketing cookies can be managed through browser settings or the cookie banner where available.

Blocking some cookies may affect certain services and functions.

Use of the services signifies full acceptance of this Privacy Policy and any updates posted here. The current version on the websites prevails over earlier versions. Users who do not agree should discontinue use and request account closure and data handling options as permitted by law.

Personal information may be shared with third parties in these situations:

• Legal and regulatory: responding to lawful requests, tax reporting, AML/CFT and sanctions screening where applicable, and enforcement of rights.
• Disputes: chargeback handling, fraud investigations, or defence of claims.
• Service provision: payment processors, KYC vendors, cloud hosting, analytics, messaging, and customer support partners under contract.

A list or category description of key partners is provided on the websites or at the point of collection. Where not listed, users will be informed about purpose and scope before sharing. Providing personal data for the services constitutes consent to such sharing, subject to this policy and applicable law.

The websites may contain links to external sites that have their own privacy policies. Melbet does not control how those sites collect, use, or process information and is not responsible for their practices. Users should review the privacy notices on those sites before providing any personal data.